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公司邮箱地址:support@oneecosystem.eu% \" b0 R* Q$ i5 u8 Q2 T) g, A, f& C* n
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:
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第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的
8 w6 x# L" [! K邮件标题:KYC certification, please review
2 \. X5 x" D u9 ?. @/ V3 ^邮件内容:- y) D/ ?/ U2 A' y
My KYC data has been submitted, please pass the Company review, thank you
$ t) N% l1 d; ~! _my onelife User ID is psk1314, d0 K% p5 w0 w9 N, h* ^2 |3 Y# V
My onelife name is: Xiaohu Guo* @+ b2 c; } K8 x! m
说明:红色部分是自己的维卡账号和姓名,自己代替即可。. F) W! \7 F( b, P/ ?
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* H% ^, Q5 h [, z( [: d' V' o第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服
/ P7 z& X; P I9 e5 h5 eDear support team,2 X+ }8 f# s! n
I did not log in my account for a long time, resulting in a freeze!4 \' f0 w1 B+ T" M5 S$ t7 X. b: }1 A
I will often login to learn a variety of application management account
% R3 V5 Y, p1 }) IMy correct email is XXX4 a+ P3 ^1 o( K: Q% g2 D; _
My account name is XXX
0 Z+ |3 m& z/ f9 s" j6 ~PIN number is: XXX
+ H) q0 \4 l, {) y' M1 PGift code:4 ~3 r% O' A+ P& ^
Level of Ⅹ X: XXX
0 V/ }: K. R& c+ W. A4 c) e) tMy name is XXX7 |- X% P* W: A, m% h% \2 Z: q
I have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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; o n- L$ ^8 q! E3 |在“支持”写信模板翻译:
% i2 Z; n" ^" K* v9 z# x& I5 I0 X亲爱的中国支持团队:$ k, y# E! F( B/ ]& Z8 z$ g5 y1 t
我长时间不登录账户导致冻结!
! v- k! `. g; D5 C我会勤登录学习各种应用管理账户' H( n! O2 z& t/ ^! f+ ]& P! u
我正确的邮箱是xxx
. L7 l4 \3 Z, M" x2 M! _我的账户名:xxx% f4 j; m- @4 m4 d' k2 }; l M
PIN码是:xxx
* [' j+ A! ]5 ^; k# G礼品编码礼品代码:
9 o3 d) `9 H% I+ T0 L% J# XⅩX级别:xxx5 x7 P" k, U5 `/ ^7 Y. T; O
我的名字是:XXX. i( r2 L- V, d3 J
我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!, t5 K/ ~2 M' K. }# I
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第三种情况:
# s$ X1 B) f# S2 R关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后/ p. F4 R& T3 G4 O. E5 m0 O
到你自己注册的邮箱里面给公司写信,以下是操作方法:
; ]0 D" B% l" ^1 C. W邮件标题:My onecoin was recovered
( k) \ ?' b& w: A9 ^邮件内容:
( d( E6 b8 O. t5 p5 t/ }8 O' vDear Customer Service,
2 C m. x: k7 A r: QMy name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.
( K! U+ n% z: xRegards,
5 {: T; \- v9 v" DShangqiong Peng
6 y1 ]$ }, a F# T( x. Z说明:红色部分是自己的姓名和维卡账号,自己代替即可。
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第四种情况:
; H' ~: u2 c; p+ ~ J- n4 p7 {3 k模板意思:: |0 M$ ]; N) O+ y6 U# N
自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司
+ l1 f# v" ^" D, T+ Z e! o" _尊敬的客服你好!/ e n: @" q% X
我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
" Z4 z0 U3 A6 m! }8 I0 v4 ~# N非常感谢!
4 @/ g8 j. ?" f$ K( Z6 L& a, L模板(把XXX,修改成自己的账号和推荐的账号即可):
[$ ~6 H8 `# T! O& F, `Dear customer service!
) J- a1 U0 t0 KMy account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.) m9 p2 T Q& _6 ?& e R& a1 `
Thank you very much.
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; v$ l; S* S4 g1 Z* F y3 K/ P9 C第五种情况:
) K2 U% Z7 ~0 L) ~5 x( u* p正常排队审核kyc写信模板,不用花钱的,大约100天通过
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标题:KYC Certification0 c/ } s f0 T1 Z9 A+ O' z( Z/ B
正文:
6 W2 I- |3 G( N( |$ i9 UDear OneCoin:+ `: I9 X/ r# ]6 }1 b( i
My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible
% o0 e8 P. _8 w: a' d# TOneCoin account name: 用户名
) `' Z- ?$ o7 o8 }7 rmy name: 英文姓名
. i, t5 ~/ i! q% E+ ?, S8 `/ XE-mail: 后台邮箱
1 L: n' M3 q+ f/ b3 j. N a后台支持翻墙写信效果最佳!) s }7 h/ X) p
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公司财务邮箱:
" b% k* X2 _9 c; c% `5 eInvoice@onelifecorp.eu
^2 r. t7 j! C, |$ _; g千万不要给非公司的邮箱写信
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