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公司邮箱地址:support@oneecosystem.eu
( C; @3 Y! u& }0 j$ i6 t0 {+ ^以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:% j5 }/ f5 ?6 s$ i) w* W
7 @, O4 n; h( M- @! b第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的 P( c8 b7 D' P! q3 v1 V
邮件标题:KYC certification, please review
* Q: u- p8 p/ x; m9 h3 {: D" B邮件内容:5 D! ^+ ]& }. t( C
My KYC data has been submitted, please pass the Company review, thank you# e" V% F) X* h" \/ c+ l. y
my onelife User ID is psk1314, F, t5 R/ }, @0 t, ?
My onelife name is: Xiaohu Guo2 F2 l8 e3 K4 ?* f. H8 C8 R
说明:红色部分是自己的维卡账号和姓名,自己代替即可。( p: l% M$ Q6 f: R; g3 i
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第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服$ \7 D% B7 O; i: O
Dear support team,
+ V' }$ o# [4 ?8 |: |I did not log in my account for a long time, resulting in a freeze!" P2 k' Y9 {4 n5 J' b5 Y
I will often login to learn a variety of application management account: Q( w: N, P q$ R$ k3 |8 r
My correct email is XXX# O0 f( U, N" O; J8 ^4 x
My account name is XXX
- b, t$ g% r7 n& c0 Q% YPIN number is: XXX
( m0 S, T F E* iGift code: O- P0 Q- u$ r7 t; @7 z% e$ c" A% M
Level of Ⅹ X: XXX
8 Q4 M3 T" s. f# xMy name is XXX
4 J W% {$ @ T, g5 V" n# v" {) o2 ?I have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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在“支持”写信模板翻译:
4 n' W7 D& t8 C$ }5 s亲爱的中国支持团队:/ P4 P% g& ]1 T! o* C, J3 ?+ \( G- F
我长时间不登录账户导致冻结!
: G4 r" H: x& [! b9 x我会勤登录学习各种应用管理账户
5 l1 v; M) B' y4 f& ]我正确的邮箱是xxx/ A% P) O. V* N1 s7 z" F) [- q
我的账户名:xxx7 e2 \& E0 S. } A$ _6 `; |" w# g( E' ^
PIN码是:xxx9 F8 b$ o8 b. y( D5 g6 a, s
礼品编码礼品代码:
4 P, o( c) N2 L3 @$ xⅩX级别:xxx4 j: q- C: Z$ b P
我的名字是:XXX0 G0 D' a. D) I
我已经在后台上传了资料,恳请公司管理员给于解冻谢谢! ^9 u# W g8 S7 \+ g% U
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第三种情况:
$ `. x& _# f4 O y1 g5 O关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后
0 f% t9 w1 e) l到你自己注册的邮箱里面给公司写信,以下是操作方法:* A' N# T' t9 d# a5 A6 g
邮件标题:My onecoin was recovered
7 D; W+ ?) X' s4 ~1 S# x邮件内容:
4 c+ z/ m4 ~) p. X8 p4 f# QDear Customer Service,7 h$ q" R( ]2 c0 Z9 r& h% B
My name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.
Z; c6 s0 ` U8 x# p4 tRegards, ! {5 P" L1 p: U( ^
Shangqiong Peng
& d! {- {" k2 O# \( P. `: h. |: L说明:红色部分是自己的姓名和维卡账号,自己代替即可。
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+ ~( k& Y( O4 o1 R, b# `& g' |第四种情况:
1 G8 R, K H! Z C9 l' U8 g模板意思:
5 E. z/ h4 f' g6 x8 I N- ]) F自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司" L# o" C1 M( c4 g+ o1 W
尊敬的客服你好!
) R- E8 F ^3 u我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
4 T! u0 G' S6 r2 N1 J# s) d( r非常感谢!: b* \5 K0 x8 Q2 }
模板(把XXX,修改成自己的账号和推荐的账号即可):9 @7 b% I6 `2 h# R8 y( Y
Dear customer service!
, ]% M/ }+ ]& d3 k9 Z+ [/ DMy account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.
/ ?. |. E7 O, y( iThank you very much.
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第五种情况:4 I6 O6 K. f: w3 @" w8 @/ u
正常排队审核kyc写信模板,不用花钱的,大约100天通过
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标题:KYC Certification, E' s9 i. K% R
正文:2 M6 a: X9 q" G6 U
Dear OneCoin:
) ]- J3 ]. h# L, O GMy ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible% A* {1 S. |9 q/ j7 V( N4 X
OneCoin account name: 用户名2 d/ Q, o- ], a" ^( O& |
my name: 英文姓名
: E8 U! ]: s+ F- v& n W" GE-mail: 后台邮箱
( i( N. k" R& `# h1 ]) J# I后台支持翻墙写信效果最佳!
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' [( f+ i0 ~; F/ D( x& F2 | n+ a F9 S公司财务邮箱:
: W' R3 e. ]6 D: B4 J ~5 [Invoice@onelifecorp.eu
* T" Q! r4 _2 L% @5 u1 G0 J% b千万不要给非公司的邮箱写信+ r. p* g2 m# R6 ~ X* f" x9 c
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