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公司邮箱地址:support@oneecosystem.eu7 @; X- F) V( Z: K6 S
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:7 t$ h6 a" u* J4 O
+ A/ W! K, t4 \4 \2 \0 ^第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的8 H5 P( i/ Y0 a/ S) `# i1 z
邮件标题:KYC certification, please review
8 x: t" B, I l* s& }; C9 y" F/ X邮件内容:2 e& t1 W, o2 B' R
My KYC data has been submitted, please pass the Company review, thank you1 A/ [6 ?6 \* l; G
my onelife User ID is psk1314
- z; Q4 J' Q+ RMy onelife name is: Xiaohu Guo% P: {& I2 M8 E9 A8 s1 S
说明:红色部分是自己的维卡账号和姓名,自己代替即可。
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第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服! C' \+ R- [" u- o
Dear support team,4 i6 E# q2 P! H4 I( ~- b+ j
I did not log in my account for a long time, resulting in a freeze!
$ K, D5 D L( S# CI will often login to learn a variety of application management account9 ?0 R1 E; R6 L, f5 ]+ B% {- D
My correct email is XXX5 S4 N# V# p+ j8 t
My account name is XXX9 A& |1 j" P! I
PIN number is: XXX
# ~1 C- Q1 |1 m/ O' V3 vGift code:
6 G7 y/ @3 V8 p+ W( R& nLevel of Ⅹ X: XXX
: b% O3 t9 W. f: c( m$ yMy name is XXX( w" n8 g2 e3 @- c7 W
I have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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8 B' \ z2 C7 C: D! ?在“支持”写信模板翻译:- ~! o0 ~2 A0 ]- z& ]+ o
亲爱的中国支持团队:
- u `* n0 `+ Z3 Z我长时间不登录账户导致冻结!
$ c% V5 n5 \5 w我会勤登录学习各种应用管理账户
, X7 |$ @! ~/ u e我正确的邮箱是xxx
0 t3 ~/ g" D+ g% a; k& `- O我的账户名:xxx
. B w8 v- ?* K# B. Q7 \) BPIN码是:xxx
( z2 f8 c" T! a3 e/ b: |礼品编码礼品代码:5 [0 Q$ ^2 O. K; E! Q
ⅩX级别:xxx
6 D2 ]- N" G" X我的名字是:XXX
, k# |% U+ C8 s( K9 N我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!& a: o) H6 f" w m% r0 ~1 u
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第三种情况:
; C- Z. Z+ S- _关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后0 X; p1 p1 X5 h5 [1 D
到你自己注册的邮箱里面给公司写信,以下是操作方法:* O, ~) Q' E) [& H3 `
邮件标题:My onecoin was recovered
! F. O3 M+ ~0 O邮件内容:) ]/ H% b: k$ Q' K. H
Dear Customer Service,
" q9 [& B* E* r4 EMy name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.
) `$ }6 `; L' H' }Regards, 6 |3 c; s. \4 g* {* Z7 l
Shangqiong Peng3 t& D! {% p" q% j
说明:红色部分是自己的姓名和维卡账号,自己代替即可。 r' G1 b! B% {$ ]
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第四种情况:- n; q$ r$ n0 V; z9 g
模板意思:
" u1 W+ C* n9 a0 P自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司
. _: m$ ^8 h9 x$ m; C6 f {尊敬的客服你好!7 h) Z8 G* N9 Z, s0 |
我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
4 i- d. h' l7 n. N6 M/ q0 M非常感谢!
3 v7 U: Q1 o }" O9 A, I0 _& j4 B0 x模板(把XXX,修改成自己的账号和推荐的账号即可):: [( e8 T! v* a0 v; ]" a& T4 K% z2 R! b
Dear customer service!- m7 k! g1 `, `5 t& s# p
My account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.7 N# b4 @$ F- Z. }4 x1 k# P$ G9 l/ [
Thank you very much.; y+ Z1 `! X: @& n: P1 A
! D+ w; L) a! }. Y [% W; h第五种情况:
" z4 z1 s" C8 Y# m9 A- `1 \% Q. S正常排队审核kyc写信模板,不用花钱的,大约100天通过
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标题:KYC Certification
! G: K: b8 F! Y4 u正文:
: g" V& M" F9 r' e/ ~5 w1 RDear OneCoin:0 p& ]1 N$ Z' Q! H
My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible
! N/ d7 _% \' O4 a+ z0 ^1 A2 v6 SOneCoin account name: 用户名# c6 I, B0 o- W+ ]( r6 _# m
my name: 英文姓名
: A C8 l/ j. I' l; h) FE-mail: 后台邮箱
! o9 R! x! g. B) p0 n1 S后台支持翻墙写信效果最佳!0 P7 h2 `) [9 |: e# n7 C
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公司财务邮箱:
% Y, z- p a3 h: Q9 n3 HInvoice@onelifecorp.eu
1 x" ^3 {- W5 I, l2 X千万不要给非公司的邮箱写信$ G- T. b$ s4 A! O
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