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公司邮箱地址:support@oneecosystem.eu* H' H3 t( b! V% Q
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:
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2 |* h4 @3 p) l9 E* o# n% z1 s第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的
$ u0 J# y S7 l3 A* B2 P" W2 s邮件标题:KYC certification, please review" r7 M) m& B1 U* n, u
邮件内容:
3 y: L5 a4 w9 r6 uMy KYC data has been submitted, please pass the Company review, thank you
a4 }, ]( z* B+ X$ X. tmy onelife User ID is psk1314
) X. G( z/ Z# Y! G/ tMy onelife name is: Xiaohu Guo/ s& i9 ^* e0 q6 w2 Y y
说明:红色部分是自己的维卡账号和姓名,自己代替即可。
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第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服, ^' w- \- _2 h+ w
Dear support team,4 y5 N4 R+ w7 {. N' l) \
I did not log in my account for a long time, resulting in a freeze!3 S. l( Y+ q* Z9 ~3 g( ~! Q) S
I will often login to learn a variety of application management account
2 Y0 ]: r! g- l9 mMy correct email is XXX: X: @2 U, b1 t8 A: N ]/ a: M+ q
My account name is XXX/ o+ {( x/ k, r& \! U
PIN number is: XXX4 j1 n) ~! i1 t2 E0 l, ~
Gift code:
! P( E: j% ]4 S! r8 l% R# yLevel of Ⅹ X: XXX$ G( q7 {, n4 k7 i$ ?
My name is XXX
( Z2 y1 h) }7 C# W6 MI have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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9 a: G* q: T% c在“支持”写信模板翻译:
2 V) i0 v4 J: Q9 g9 R亲爱的中国支持团队:
8 P! T2 I, q7 S* B我长时间不登录账户导致冻结!
0 D% [* F' F9 e$ l' q; t- i我会勤登录学习各种应用管理账户
6 J! F; I: p' |$ \* S7 m我正确的邮箱是xxx
; P8 X* E6 k/ h6 e我的账户名:xxx
" X! ?8 I/ c( w" ^8 F9 yPIN码是:xxx
: m6 j R) W$ X% c: } N8 Z礼品编码礼品代码:
5 O6 ]. q. _4 C' l6 c3 a6 @ⅩX级别:xxx
- h& F% z, K$ j# b3 k& Z我的名字是:XXX$ R# L* ~( c5 s; L* P) `: Y2 o; A
我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!
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第三种情况:
3 _, ~1 B% U1 X) @关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后* n6 ^7 G4 d/ `0 \
到你自己注册的邮箱里面给公司写信,以下是操作方法:
% H& P6 R% _" Z+ y+ s邮件标题:My onecoin was recovered
. r7 r& X6 |/ t* P邮件内容:6 f2 x; B. \1 }- o' b
Dear Customer Service,
) T( q7 L% u6 {& P) b+ Y/ mMy name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back." h& v3 p M$ c) ^; q. f9 h
Regards,
8 P! I- {0 ^, M6 x/ s5 C7 @6 rShangqiong Peng
" }! P4 \% ?- Q4 o; z' U说明:红色部分是自己的姓名和维卡账号,自己代替即可。* e& E( T: |) h! i5 G/ f
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第四种情况:6 r2 N5 {2 L0 B/ W' c7 T
模板意思:: r8 w/ C8 c# L T
自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司5 z0 Q, ?& K ^( f' u0 i: g* D7 p
尊敬的客服你好!
1 M, L: S* t7 F, I( b1 X) n5 S9 c9 E- u我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.9 E# v0 `4 n; o: w" r: p
非常感谢!
5 E6 Y* O) v( R3 B" v% A模板(把XXX,修改成自己的账号和推荐的账号即可):
# U# j7 R; G4 M- Q5 cDear customer service!/ X0 U7 d) L. u+ @) v9 v5 ^
My account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.
- k* I# ~1 i* ^. U8 ?Thank you very much.
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+ m' N9 j$ F$ H第五种情况:
+ |2 i0 l- O+ F正常排队审核kyc写信模板,不用花钱的,大约100天通过) X% ]6 o7 y$ `& Z
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标题:KYC Certification. P" H W7 e! C/ _) `
正文:8 {2 r, l6 ~+ E' E
Dear OneCoin:2 c, S; a0 m. ^
My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible- X+ j/ ]) T* U2 f/ H" h
OneCoin account name: 用户名: n m1 F8 ~# A$ [( i' b
my name: 英文姓名
) I- [5 [+ C( F# e& _9 G5 uE-mail: 后台邮箱* {2 ^: R3 M, a5 S, i% e
后台支持翻墙写信效果最佳!8 k- r, a8 A6 F/ Y
* s5 z* H9 L, f公司财务邮箱:" o! I/ j Z; P. [
Invoice@onelifecorp.eu2 ?! S: X- d2 b/ {+ [
千万不要给非公司的邮箱写信
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