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公司邮箱地址:support@oneecosystem.eu. w* K0 c; x; U' J) G8 Q
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:( G+ W, T& V# {$ @
$ ^2 l, r* L. R2 o; B第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的
3 t1 U; v! R3 i [邮件标题:KYC certification, please review w9 Q: J) X, n* e
邮件内容:% [; O+ D- d/ s3 u' Z: Q
My KYC data has been submitted, please pass the Company review, thank you
( k, @( A9 s; R& E; }" D, Kmy onelife User ID is psk13145 Z0 H) x4 G0 Q/ }9 t
My onelife name is: Xiaohu Guo) `) d6 {9 a! p
说明:红色部分是自己的维卡账号和姓名,自己代替即可。0 Y7 j* R+ H1 b9 C' h9 e
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第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服
0 e+ x. I. I; X1 f/ a9 bDear support team,, n- H( j2 s7 q
I did not log in my account for a long time, resulting in a freeze!# j& m$ O4 p' N9 ^
I will often login to learn a variety of application management account
- Z: s: B5 ~# r7 c) A, ^6 wMy correct email is XXX# v1 \8 I5 F- ~/ L# Y
My account name is XXX
, `% E" E2 a4 P; _PIN number is: XXX
3 E" i$ J+ j; y( V6 NGift code:
, H8 ~$ e( @$ J9 ILevel of Ⅹ X: XXX
& y" e) e% P' S) z$ KMy name is XXX
0 J% a8 u! c2 @" y! @1 QI have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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在“支持”写信模板翻译:, X9 [/ I" K8 y) r
亲爱的中国支持团队:/ M! G, e$ \0 w3 w
我长时间不登录账户导致冻结!
s9 g/ m; @0 d我会勤登录学习各种应用管理账户
* T* |3 H1 m" c/ X' X我正确的邮箱是xxx! H! o2 l& m7 K, p
我的账户名:xxx
( c3 h8 ^9 C) g7 D: l2 nPIN码是:xxx) F& [2 h+ v2 N( |
礼品编码礼品代码:2 p; k w! \2 A9 @0 _1 v) K6 \
ⅩX级别:xxx
% o: D2 F) A) [ i- S/ ?3 I& \5 n0 N; ]4 J我的名字是:XXX) R9 O& g/ m2 T( g- `
我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!
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5 ]3 K* j1 d( t8 D$ |' X第三种情况:
6 h/ R) I h, y9 z$ S/ l0 K关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后
2 _7 g1 o1 g: w) t到你自己注册的邮箱里面给公司写信,以下是操作方法:: _" `3 s5 w) E E; L; w; a' g4 l
邮件标题:My onecoin was recovered! M9 l4 e0 `6 l/ c5 s- W8 p' R& R
邮件内容:
1 k( g/ v, n+ Z! Y5 lDear Customer Service,* y7 c2 H3 [$ B3 T# z7 K
My name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.$ m& F; O, q! T. _
Regards, # d t* N' i) Y/ T
Shangqiong Peng9 U# l# k" x# n; w- r/ w- Q
说明:红色部分是自己的姓名和维卡账号,自己代替即可。
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5 i+ L6 W* b; u" B9 B W* ?第四种情况:2 e6 u$ Z @, `" ~6 q
模板意思:3 z# ~. {# H8 w- Y$ V# m
自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司
7 ]( z' {; p: @3 z尊敬的客服你好!
% q$ M* {) F9 B- A2 M3 Y我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
- z$ u3 a& S6 A- N/ G' s% V* b非常感谢!
) y& c. Y _# \% G8 C( o模板(把XXX,修改成自己的账号和推荐的账号即可):
5 C, M( q+ [ G$ kDear customer service!
- X; j( {! T: h) Y5 Y& ZMy account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.
, T# E) l; ?# O1 Q3 jThank you very much.
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第五种情况:
6 E6 P: g5 v, y6 {1 n正常排队审核kyc写信模板,不用花钱的,大约100天通过% r% E+ P& D/ {5 M! D* P9 I
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标题:KYC Certification! L, U8 |4 z) @1 _
正文:; {4 s/ m" q* o1 L. W
Dear OneCoin:
- M# }& i. M$ i# \# `- W UMy ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible
. @* t" D( T/ Y! @% B( \OneCoin account name: 用户名5 g/ U5 G: }, p' Q, p
my name: 英文姓名3 {) t3 l7 a% n7 B; e" s
E-mail: 后台邮箱" R3 L0 s; _! l l3 \
后台支持翻墙写信效果最佳!
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) o. m f3 I1 E公司财务邮箱:) {% u) D& k9 Y: _& C5 P& J
Invoice@onelifecorp.eu" q& p8 E5 c. p
千万不要给非公司的邮箱写信" Y, { Q* Q9 C
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