我的帐户丢失，如何写信联系公司

聚龙

群里的老师大家好:我的帐户丢失1个，只能登录上一个。邮箱.电话都统一是一个，KYC在老系统已通过。哪位老师知道应该咋样找回？

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标题：帐户丢失，请公司帮助找回
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) s0 D% J7 F& b! O' R我的用户名:aaa666
KYC姓名:San Zhang
邮箱是:abc123@163.com
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我总共有2(有多少填写多少)个账户：
  X6 Y  v9 ^5 e# Zaaa666
bbb666
* O! \) e- O* F6 S! F* I' v3 P重置密码后，在主账号aaa666下看不到了另一个bbb666 账户。现在我这个帐户丢失了！，希望能帮找到合并在一起。谢谢！
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英文：
标题：The account is lost, please ask the company to help retrieve it
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4 p3 n7 _. N, g. [/ MMy user name: aaa666
KYC Name: San Zhang
' w1 `5 Y. D9 M% y; [; C" l  E9 v% uThe email address is: abc123@163.com

' Z4 D# Q6 U. E$ j+ I0 ]- |" Y8 N) `I have a total of 2 accounts:
* r% ~; g9 Z( S- K- I6 L$ A* e) f1 }aaa666
bbb666
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After resetting the password, another BBb666 account cannot be seen under the main account aaa666. "Now my account is lost!"!, I hope to help find and merge them together. thank you!
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聚龙

最新“帮助”里写信模板:
  L1 N/ \( ~# ]" z+ c  p2 ^2 X无法确定活动用户。可能多个用户拥有相同的电子邮件。
0 h- l: A6 b( j& H- V主题：Could not determine active user. It is possible that more than one user has the same email. Please contact your administrator.
% j4 T& G. R" v描述：My full name is 英文姓名，I used the same email address of two or more different members. Please change my old email 旧邮箱 to the new新邮箱
2 j. {) ?5 }8 F% E" X" |. The account I should associate with is:
1. 用户名1
4 Q/ p4 c% _( B  l, H4 R: C2. 用户名2
3 M9 B* P: D, O1 {2 N( j/ e7 ?% Q3. 用户名 3
4.
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My new phone number is +86新手机号（如果想换新电话号码的话)
I have attached the identification and address proof documents. In addition, I have attached a proof of payment for the 30 Euro service fee.

新系统网址https://portal.onelife.eu/
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