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新系统登录:有问题账户解决教程汇总
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新系统登录:有问题账户解决教程汇总

2020-12-2 13:10| 发布者: 聚龙| 查看: 1541| 评论: 0
摘要: 情况一:无法确定活动用户。可能有多个用户拥有相同的电子邮件。请与您的管理员联系。Could not determine active user. It is possible that more than one user has the same email. Please contact your administ ...
情况一:

无法确定活动用户。可能有多个用户拥有相同的电子邮件。请与您的管理员联系。
Could not determine active user. It is possible that more than one user has the same email. Please contact your administrator.

错误在于,一个邮箱绑定了多个不同人KYC身份的多个账户,公司要确认分开这些账号。
错误情况如下:

这种情况,公司周报已详细说明:


如果想更改电子邮件,小编写信咨询了公司,公司回信如下:

尊敬的会员:

感谢您联系我们的支持团队。 

我们想礼貌地通知您,自2020年8月1日以来,我们已经推出了以下费用:

-更改电邮-30欧元(BTC 0.003)/每封电子邮件

所有想更改邮箱地址的客户均需缴纳此费用。一旦支付了费用并提供了以下必要文件,本公司将更改电子邮件地址:

*可用作身份证明文件(护照或身份证复印件)的复印件KYC核查程序

*文件的副本,可以作为地址证明。KYC验证程序。

*新的电子邮件地址和所有你想与之关联的帐户

请注意,费用/秒可以通过银行电汇或BTC支付。所以请告知我们您更喜欢的付款方式,我们将为您提供付款细节。

如果需要进一步的信息,请随时与我们联系。

感谢您选择OneLife网络  

最好的问候,  

OneLife支持团队


解决方法:
必需联系公司客服解决,还要给公司支付30欧元的费用或支付0.003个比特币,详细解决办法:


1、无法确定活动用户。可能多个用户拥有相同的电子邮件。
2、提交后台邮箱重置密码时,提示:“用户不存在或未确认”。
3、在老系统里邮箱就是错误的,在新系统更改错误邮箱。
4、点忘记密码能正常提交成功,但是邮箱收不到验证邮件。

以上四种问题最新通用给公司写信解决模板:

主题:Change email
描述(正文):
Dear Onecoin Customer Service:
My Email is wrong, I am willing to pay 30 euros, please help me to modify my Email address!
The incorrect Email address is: 原邮箱号
The correct Email address is: 新邮箱号
My username is: 用户名(同一kyc有几个写几个)
My telephone number is +86手机号xxxxxxxx
My name is: 英文姓名
I have attached the identification and address proof documents.
I accept BTC payment method, The transaction id:
比特币区块链交易id,看上去这个样子:8f424800ef86647b5a68d3d21518ec125698789fc51e8988174a5f99da9a9d6dc(在火币网提币截图中间位置复制一下)

如果原邮箱能正常登录,尽量用原邮箱给公司写信,原邮箱是错误的无法登录的话才在新邮箱里写,公司正确的收件地址support@onelife.eu
把账户持有人的KYC文档:
以下是3选1
1.护照+身份证
2.驾照+身份证
3.身份证+银行业务凭证(带地址的,要求跟身份证上的地址一致)
比特币支付截图:样式如下:

添加到邮件的附件中和邮件内容一起发送给公司。

在新系统首页帮助里写信也可,内容类同!

公司比特币钱包地址39Str2fCZkrBGaxNCC2qzwpPfprq1PKiBz
注意:转到公司的比特币不包括交易所收的手续费。

--------------------------------------------------------

下面是公司回复的邮件内容:大家可以做为参考:
Dear Member,
Thank you for contacting our Support Team.  
 
Please be informed that the email address 邮箱 has been used by two or more different members.

In the current system, we have merged your respective accounts into one single profile and through this profile, you have access to each of your accounts and can switch from one to another freely without the need to logout and login each time. This creates certain rules regarding the usage of your email. Currently, there can be only one profile with each email.

However, there are multiple profiles with the same email address and different phone numbers used by multiple people for more than one profile. In order for you to reset your password, each profile must hold a unique email and all profiles that have duplicate emails must be changed.

Currently, our support team is going through the requests from members who are unable to log in or unable to reset their password and each case is reviewed by our Compliance team.

We would like to inform our members that the fee of 30 Euros, for change of email and/or phone number, or merging different profiles into a single (that were split due to different information provided such as different: phone number, email or KYC documents) applies as it was in the old system.

Please be informed that each email change is done after they confirm the ownership of the profile for which they require the following:

*a copy of a document that could serve as a Proof of ID (copy of passport or ID card) for the KYC verification procedure
*a copy of a document that could serve as a Proof of address for the KYC verification procedure.
* new e-mail address and all the accounts which you want to associate with it

Please note that the fee/s can be paid with BTC only to our company wallet 39Str2fCZkrBGaxNCC2qzwpPfprq1PKiBz:

•  BTC 0.003 for email change / per e-mail


Please do not hesitate to contact us, if further information is required. 
Thank you for choosing the OneLife Network  
 
Best Regards,  
The OneLife Support Team

这是百度翻译的中文:
尊敬的会员:
感谢您联系我们的支持团队。

请注意,电子邮件地址已被两个或多个不同的成员使用。

在当前系统中,我们将您各自的帐户合并到一个单独的配置文件中,通过此配置文件,您可以访问每个帐户,并且可以自由地从一个帐户切换到另一个帐户,而无需每次注销和登录。这就产生了一些关于电子邮件使用的规则。目前,每个电子邮件只能有一个配置文件。
但是,有多个配置文件具有相同的电子邮件地址和不同的电话号码,供多个人用于多个配置文件。为了让您重置密码,每个配置文件必须保存唯一的电子邮件,并且所有具有重复电子邮件的配置文件都必须更改。
目前,我们的支持团队正在处理无法登录或无法重置密码的成员的请求,并且每个用户都由我们的合规团队审核。
我们想通知我们的会员,30欧元的费用,更改电子邮件或电话号码,或将不同的个人资料合并为一个(由于提供的不同信息,如不同的电话号码、电子邮件或KYC文档而分开)的费用适用于旧系统。

请注意,每次电子邮件更改都是在他们确认配置文件的所有权后是本人后完成的,需要您提供以下内容给我们:
*可作为KYC验证程序的身份证明(护照或身份证副本)的文件副本
*作为KYC验证程序地址证明的文件副本。
*新电子邮件地址以及要与之关联的所有帐户
请注意,此费用只能用BTC支付到我们公司的钱包39str2fczkrbgaxncc2qzwpfprq1pkibz
•每封电子邮件更改BTC 0.003
如果需要更多信息,请随时与我们联系。
感谢您选择OneLife网络
谨致问候,
OneLife支持团队


无法确定活动用户。可能多个用户拥有相同的电子邮件。写信模板:
主题:Could not determine active user. It is possible that more than one user has the same email. Please contact your administrator.
描述:My full name is 英文姓名,I used the same email address of two or more different members. Please change my old email 旧邮箱 to the new新邮箱
. The account I should associate with is:
1. 用户名1
2. 用户名2
3. 用户名 3
4.
5.
My new phone number is +86新手机号(如果想换新电话号码的话加上这一句)
I have attached the identification and address proof documents. In addition, I have attached a proof of payment for the 30 Euro service fee.

错误邮箱、多个账户要合并在一起的用下面的模式给公司写信模板:

Dear customer service!
I have X Vika accounts and have been migrated as needed.
My user name: xxxx1, xxxx2, xxxx3
KYC Name: XXXXXXXX XXX
My mobile number:
E-mail: 13888888888@163.com
Now there is one missing in the account, user name: XXXXX
Please check my account as soon as possible!!

——THE END——


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